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Refund policy

RETURN REFUND AND EXCHANGE POLICY

The terms set out herein form an integral part of Vasarai LLP (hereinafter referred to as “Company”), terms of use, privacy policy. The user (hereinafter referred to as “user”, “you”, “your”, “yours”) acknowledges that these terms of return, refund and exchange are limited to direct sale by the Company from its platform- www.amahvas.com (hereinafter referred to as “website”) and these terms of return, refund and exchange are not available in case of sale by the third party platforms. 

The user must make sure that the shipping address and bank account details are complete, true and accurate so as to ensure that the Products are delivered on time and the refunds are initiated without delay. The user accepts and acknowledges that in case of any information required for the purpose of shipping and/or refund is not complete, true and accurate and the process of shipping and/or refund has been initiated by the Company, then the Company shall not be held liable for the Product and/or the refund not being received. 

We have a 48 hours return/exchange policy, which means you have 48 hours after receiving your Product to request a return/exchange.

To be eligible for a return/exchange, your Product must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN & REFUND

Return and Refund shall be initiated only in the following circumstances:

  • The bottle or container is received in a broken condition.

  • The product delivered has already expired at the time of receipt.

Refunds will be processed solely under the specific circumstances mentioned above. . In the event of a refund, you will not be required to return the product.  

EXCHANGE

  • If you receive a product different from the one you originally ordered, you will be eligible for an exchange. In such cases, you may reorder the same product that was initially requested.

  • If you wish to exchange for a different product, the full cost of the new product will be borne by you.

Return, Refund or Exchange request shall be subject to verification by the Company and shall be processed within 7-10 working days of the receipt of Product by the Company. It is clarified that the Company reserves the right to seek information including but not limited to pictures and videos of the incorrect and/or damage Product(s) for verification. The final decision of determining the eligibility of return, refund and exchange shall be on discretion of the Company. 

Refunds shall be processed strictly in accordance with this policy. Unless the return arises due to an error attributable to the company (including, but not limited to, delivery of defective or incorrect product), the cost of return shipping shall be borne exclusively by the user.

In the event that a returned product fails to meet the eligibility criteria prescribed under this policy, the return shall be deemed rejected.  

To start a return, you can contact us at service@amahvas.com. Please note that returns will need to be sent to the following address: N131 South city I Gurgaon 122001. 

If your return is accepted, we will send you a return shipping address, as well as instructions on how to send your package. Products sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@amahvas.com. 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the Product is defective, damaged or if you receive the wrong Product, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you may choose to receive either: 

  1. A refund to your original source account, or

  2. Store credit, which shall be redeemed within six (6) months from the date of receipt. 

Once approved, the amount will be automatically refunded in your source account from which the payment was made within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at service@amahvas.com