Shipping policy
SHIPPING POLICY
1. OVERVIEW
The terms set out herein shall forma an integral part of the Vasarai LLP’s (hereinafter referred to as “Company”) Terms of Use and Privacy Policy. The User acknowledges that these terms of shipping and delivery policy are limited to direct salles by the Company. The User must make sure that shipping address is complete, true and accurate to ensure that the Products are delivered on time.
The Company provides shipping and delivery of Products all over India and internationally. The Company aims to provide the best user experience for Uses by tying up and partnering with leading logistics service providers to handle Users order in the best possible way and to ensure that User have a hassle-free experience in receiving the Product that they have ordered from the Website. The Company makes all commercially reasonable endeavours to ensure that the Products are delivered to User in a timely manner.
2. APPLICABILITY OF POLICY
By using the Website and/or initiating a request for purchase of Products on the Website, User agrees to be bound by the terms contained in this Policy. If User do not agree to the terms contained in this Policy, User is advised not to transact on the Website. Please note that the Company may from time to time change the terms of this Policy. Every time User wishes to use the Website, please check this Policy along with the Terms of Use and Privacy Policy to ensure that User understands the terms and conditions that apply at that time.
3. ORDER PROCESSING
3.1. Processing Time: Orders are processed within “5 to 7 working days” (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
4. DOMESTIC SHIPPING RATES AND ESTIMATES
4.1. Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
4.2. Estimated Delivery Time: The order will be delivered within “5 to 7 working days”
4.3. Delay in Delivery Time: The User accepts and acknowledges that the delivery maybe delayed on account of a Force Majure Eveny which includes but is not limited to:
4.3.1. Circumstances or causes beyond reasonable control
4.3.2. Logistics issues beyond control
4.3.3. Unsuitable weather conditions
4.3.4. Political disruptions, strikes, employee-lockouts, curfew, lockdown, acts of terrorism, acts of any government or authority, fire, explosions etc.
4.3.5. Acts of God such as floods, bad weather, earthquakes, pandemic, epidemic, etc. and
4.3.6. Government action or other unforeseeable circumstances.
In such events of delay, the Company shall send an intimation to the User’s registered email ID provided at the time of registration.
5. ORDER TRACKING
5.1. Tracking Number: You will receive a tracking number via email once your order has shipped.
5.2. Carrier: The carrier details will be provided to you upon dispatch of your order.
6. DELIVERY ISSUES
6.1. Lost or Damaged Packages: The Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
6.2. Address Errors: Ensure all delivery information is correct. If you enter the wrong address, please contact us as soon as possible at service@amahvas.com. We will do our best to make the necessary changes.
7. MANNER OF DELIVERY
The Company partners with the third-party logistics service providers (“Logistic Partners”) in order to effectuate Product shipping and delivery to the User.
The Company shall provide the details of the Logistics Partner on User’s registered email id which will be responsible for processing the shipping and delivery of Products at the time such Product is processed and successfully handed over to Logistic Partner by the Company.
8. PROCEDURE When RECIPIENT IS NOT AVAILABLE AT DELIVERY ADDRESS
In the event the User is not available to accept the delivery of the Product, Logistics Partner will make a total of 2 attempts to reach out to the User on the registered mobile number. In the event the Logistics Partner is unable to deliver the Product due to non-availability of the User after attempting to reach out, the order for the purchased Products shall be deemed cancelled by the Company and the Product will be sent back to its original source. However, if the User informs the Company of an emergency or inability to accept delivery via email, the Company may hold the Product for an additional 2 (two) days before deeming the order cancelled. An intimation will be provided to the User, by the Company on the registered email Id and phone number. It is clarified that refunds, if any, will be processed within 5-7 working days from the date Product reaches its original source.
In order to receive the same Product, the User shall place a fresh order.
9. RETURNS AND EXCHANGES
Please refer to our Return and Refund Policy for information about returns and exchanges.
10. SHIPPING & CUSTOMS DUTIES
All product prices are inclusive of shipping charges. However, customs duties, import taxes, or any additional charges levied by the destination country are not included in the product price. These charges, if applicable, must be borne by the customer at the time of delivery.
11. CONTACT INFORMATION
If you have any questions or concerns regarding shipping, please contact us at 9818309954.